ERIK(?) WAS VERY PERSONABLE AND FRIENDLY. THE WAITING AREA WAS VERY CLEAN AND OFFERED SEVERAL FREE REFRESHMENTS (COFFEE, TEA, HOT CHOCOLATE, WATER). IT WAS A VERY "HOMEY" ATMOSPHERE WITH A WIDE SCREEN TV, COFFEE TABLE, MAGAZINES, AND COMFORTABLE CHAIRS. EVEN PATRONS WAITING FOR THEIR CARS WERE FRIENDLY.